Support Services Manager - Salt Lake City, UT

Phase 3 Recruiting is looking for a talented, hardworking, and passionate candidate to fill the role of a Support Services Manager for our client in Salt Lake City, UT.  The right candidate for this position is someone that has a strong enthusiasm for solving issues arising from application or processes failures.  The candidate must also lead the support team in meeting defined Service Level Agreements.  They must be successful in leading the support team to provide timely support for all applications internally developed using JavaSE and JavaEE connecting to an Oracle database.  Production support includes phone support, triage issues, troubleshoot complex software, handle minor issues, document the resolution or actions taken, coordinate and escalate all other issues.  Candidate must be decisive, action oriented, and results driven.  They will need to be able to set, communicate, and accomplish both team and individual goals. 

Details

Position Title: Support Services Manager

Position location: Salt Lake City, UT area

Salary Range : DOE

Start Date: Immediate

Relocation Available: No

For more information, please see our website: www.phase3recruiting.com.